Online Purchases

Axton is the ultimate destination for Electronics, Fashion and Lifestyle, being host to a wide array of merchandise including clothing, accessories, personal care products and more. It is time to redefine your style with our trendy items. Our online store brings you the latest in designer products.You can shop online at Axton from the comfort of your home and get your favorites delivered right to your doorstep.

How can I make payments on my purchases with Axton

You can make payments to ‘Axton’ using Credit Cards, Debit Cards through ‘Paypal’

  • You can pay using your Visa, Master Card or American Express Card which has been issued in India.
  • You may also use a credit card issued by a foreign bank, however you will be required to provide a copy of the credit card (showing only first four and last four digits of the card number) and a valid photo ID proof of the card holder. This is as per fraud prevention requirements of Indian Payment Gateways.
  • We accept all Debit Cards for your purchase.

Does Axton provide installment schemes for high priced products

Áxton’ does not have an installment scheme. However, you may contact your credit card issuing bank to convert your purchases into Easy Monthly Installments.

Is it safe to enter my banking information online while shopping on Axton

‘Axton’ does not collect or store your credit card account information. This information is used as an input directly on the Payment screen of the Payment Gateway, authorized by your credit card issuing company.

Do I have an option of Cash on Delivery for my Axton purchase

This option is not available currently.

I just received my credit card bill and I have been billed more than the amount charged by Axton at the time of my purchase. Why

This is probably due to a “foreign usage” surcharge levied by some credit card issuers and typically happens for a couple of reasons as below. However, please contact your Bank for further information

  • You used an India-issued credit card as a USD payment method on an international payment gateway like PAYPAL
  • You used a non-India issued credit card as an INR payment method

What should I do if my payment fails

In case of successful payment, you will receive an email confirmation from Axton . In case of a payment failure, please retry ensuring:

  • Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)
  • Your internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can contact our Customer Support Executive with your order number or send an email to sales@axton.in for any clarifications.

Are there any hidden charges when I make a purchase on Axton

There are absolutely no hidden charges when you make a purchase with Axton. Prices include all applicable shipping fees and custom duties. Government levied Octroi charges are applicable only in certain parts of Maharashtra. The Octroi charge is decided as per the government regulations and has to be paid to the courier service at the time of delivery.

Shipping & Delivery

Most items ordered via Standard Delivery will arrive 14-15 business days. Most personalized items will arrive within 15-20 business days. Some items, including customized items and items shipped from locations other than our warehouse, may take longer. These windows may be extended during peak periods.

Depending on when you place your order, your tracking number may be available once order is dispatched.

When will I receive my purchase

We do not hold stocks of any products. We attempt to process every order within 24 hrs. Exact shipping time depends on the availability of certain products and will be communicated during the purchase process.

Imported Catalogue – We back order your purchase with our suppliers across the world. Our standard delivery timeline is 14 days for Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Hyderabad & Bangalore) and 16-20 days for Tier II cities. This is to allow time for international shipping.

Domestic Catalogue – We back order your purchase with our suppliers in India. Our standard delivery timeline is 5 days for Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Hyderabad & Bangalore) and 8 days for Tier II cities.

Do we deliver products outside India

Currently we deliver only within India. You can place an order on our website from anywhere in the world; however please ensure that the delivery address is within India.

What are the courier services that Axton use

Imported items are shipped by our courier partners which is Chronos Couriers. We also use Blue Dart, Fedex,TNT, Speed Post & Gati for local shipping depending upon your location and reach

Will I be intimated with the status of my purchase

Yes. You will be receiving an Order Number against every purchase that you make. Once your purchase is shipped from our warehouse, you will also receive a shipping reference number or the courier tracking ID. All communications pertaining to your purchase status would be done through emails. You can also contact our Customer Support Executive to know more about your purchase.

What should I do if I cannot track the AWB number on the courier service provider’s website

AWB number will be updated on the courier service provider’s website within 24 hours from the time you have been intimated. If you are not able to track the AWB number after 24 hours, please contact our Customer Support Executive to know more about the delivery status

What happens if I am not available to receive my parcel

Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to orgin
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order and refund as per the refund policy. Please note the shipment cost for resending the parcel will be borne by the customer.

Can I choose the delivery date

We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch to our members. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.

Cancellation & Refunds

In case of dissatisfaction from our services, customers have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Why was my order not processed by Axton

Imported Catalogue – We share our inventory with our suppliers abroad, where there is a very low possibility of product going out of stock. Also, we rely on our merchants to publish accurate weight of all the products listed, based on which we calculate the shipping cost of your purchase. Merchants sometimes publish incorrect weights, which we know only after the product reaches our warehouse. In such scenarios, we would contact you and take an approval for the difference in price or an alternative product. If you do not wish to incur the additional cost or the alternative product, we will cancel your purchase. Please refer to the refund policy for further information on refunds.

Domestic Catalogue – We share our inventory with our suppliers in India where there is a very low possibility of product going out of stock. In a scenario where the product is out of stock, we will contact you for an alternative product or to cancel your purchase. Please refer to the refund policy for further information on refunds.

In the event of your purchase not meeting the agreed delivery timeline, you have the option to cancel your purchase for a completed refund. Please contact our Customer Support Executive for further information

Can I cancel the order after it is placed

We at Axton strive to provide you with the best possible experience while you shop with us online.
Imported Catalogue – You can cancel your purchase within 24 hours for order placement. This includes items purchased on sale. The refund amount will be credited back on your payment method. Any cancellation after 24 hours of your purchase would levy cancellation charges. Please refer to the refund policy for further information on refunds. Domestic Catalogue – You can cancel your purchase before the item has been shipped from our warehouse. The refund amount will be credited back on your payment method. Any cancellation after the item has been shipped from our warehouse would levy cancellation charges. Please refer to the refund policy for further information on refunds.

Can I modify my order after placing it

Most orders you place on Axton enter the shipping process very quickly so we can get your items to you as soon as possible. Imported Catalogue – If you want to modify your purchase, please contact our Customer Support Executive within 24 hours of your purchase only. Domestic Catalogue – If you want to modify your purchase, please contact our Customer Support Executive immediately. Orders already in the shipping process cannot be modified.

When will I receive my refund for a purchase which has been cancelled

The refund amount will be credited back on your payment method within 5 working days

Will I get a complete refund when my purchase is cancelled

Imported Catalogue – Any purchase cancelled by Axton due to stock or pricing issues will be eligible for a full refund of the amount through your method of payment. Any cancellation of the purchase by you within 24 hours of order placement will be eligible for a full refund. Any cancellation of the purchase by you after 24 hours of order placement will levy cancellation charges as follows

Days from Purchase Date Refund Eligible
1 – 5 Days 80% of purchase value
6 Days and above 50% of purchase value

Domestic Catalogue – Any purchase cancelled by Axton due to stock will be eligible for a full refund of the amount through your method of payment. Any cancellation of the purchase by you prior to the shipping process will be eligible for a full refund. Any cancellation of the purchase by you for an item which has already been shipped will be eligible for a refund of 80% of the purchase value

How long will the entire returns process take

It can take up to 5 days for us to receive your return, depending on your location and the courier service you use. Once we receive your returned item, we will inspect and start the process of refund or replacement within 72 hours

Can I return products that I am not fully satisfied with

  • We will accept the return of your purchase only if the item received is damaged or defective (not applicable for Domestic Catalogue).
  • We would advise you to check the product description very carefully before purchase to ensure hassle free shopping.
  • We would not be responsible for any compatibility issues for electronic items, computer parts, cameras, mobile phone accessory, etc
  • Within Imported Catalogue, All electronic/electrical items sold by axton are originally meant for use outside of India (110 volt AC input). For usage in India, a step down converter should be used in order to bring down the voltage from 220/240V to 110V. We will not be liable for any electrical damages, failures, loss of performance of such products and/or their accessories. Laptops, Mobile phones, Tablet PC (iPad, Kindle etc) come with a universal 110v-220v charger that can be used worldwide.

How does warranty on my purchase with Axton work

Imported Catalogue – All products come with respective original manufacturer’s warranty and most of the manufacturers have authorized service center’s in India. We do not represent any brand or manufacturer. All our products are insured up to your doorstep for damage or for loss in transit for your 100% peace of mind. Any damage should be reported within 1 day of delivery.

Domestic Catalogue – All products come with respective original manufacturer’s warranty are serviceable at the corresponding brand’s Authorized Service Center(s) in India, unless specified otherwise.

How does warranty on my purchase with Axton work

Imported Catalogue – All products come with respective original manufacturer’s warranty and most of the manufacturers have authorized service center’s in India. We do not represent any brand or manufacturer. All our products are insured up to your doorstep for damage or for loss in transit for your 100% peace of mind. Any damage should be reported within 1 day of delivery.

Domestic Catalogue – All products come with respective original manufacturer’s warranty are serviceable at the corresponding brand’s Authorized Service Center(s) in India, unless specified otherwise.

What should I do if the item becomes defective

All our items go through stringent quality checks and are packed securely and safely to prevent any loss or damage during transit. However, if you still receive a damaged or a defective product, we are extremely sorry. Please contact our Customer Support Executive within 1 day of the delivery and we will resolve the complaint in your favor.

Are there any items prohibited / restricted for import into India

Yes, the following categories of products are restricted / prohibited for import into India. Orders for such products will not be fulfilled by Axton. To avoid delays in processing your order, please ensure that your purchase does not include such products.

  • Air Guns(.177 and .22 calibre), Riflescopes, Gun parts, Night vision devices, Thermal imaging devices, Gas Powered Air soft guns, CO2 cartridges, Crossbows, Arrows, Airgun pellets, Weapons, Swords, Knives (blades above 10 inches)
  • 2-way Radio Sets (Walkie-Talkies)
  • Satellite Phones
  • Precious Jewellery
  • Sex Toys / Adult toys
  • Perishable Food and Pet food
  • Prescription drugs/ Gender prediction kit

Are there any items prohibited / restricted for export from USA

Effective January 10, 2011 the scope of consumer commodity items that are classified as hazardous material, dangerous goods, prohibited or restricted articles has been significantly widened and the following products cannot be purchased and exported from the US due to significant restrictions and special handling requirements to transport them by air. To avoid delays in processing your order, please ensure that your purchase does not include such products.

  • Flammable Items- Aerosol Spray, Cigarette Lighters Fluids etc
  • Alcohol and tobacco
  • Chemicals and Fertilizers
  • Plants
  • Furs
  • Poisonous Articles
  • Corrosives
  • Gasses
  • Currency- Cash, bearer form of negotiable instruments, credit cards and sim cards
  • Fire Arms, Explosives and Ammunition
  • Toxic and infectious substances
  • Liquids and semi liquids (Includes lotions, perfumes, creams, waxes, gels, gloss, etc.)
  • Animals or Animal products that are illegal for import or sale in India
  • Precious metals and stones
  • Illegal narcotics and drugs
  • Human remains
  • Counterfeit and pirated goods, meat, milk, cheese and other animal products

Why has Axton listed a restricted item on sale

Our product listings are directly controlled by our international suppliers. Their Content Management Team is constantly working on ensuring that only saleable items are listed on the website. However, errors may happen during bulk listing of items. Please contact our Customer Support Executive for any such verification before the purchase. Any purchase of restricted item will be cancelled for a full refund and intimated to you.