Online Purchases

Axton is the ultimate destination for Electronics, Fashion and Lifestyle, being host to a wide array of merchandise including clothing, accessories, personal care products and more. It is time to redefine your style with our trendy items. Our online store brings you the latest in designer products. You can shop online at Axton from the comfort of your home and get your favorites delivered right to your doorstep.

How can I make payments on my purchases with Axton

You can make payments to ‘Axton.In’ online using Credit Cards, Debit Cards ,through ‘Paypal’and ‘Stripe’

  • You can pay using your International Visa, Master Card or American Express Card.
  • We accept all Debit Cards for your purchase.

 

Does Axton provide installment schemes for high priced products

Áxton’ does not have an installment scheme. However, you may contact your credit card issuing bank to convert your purchases into Easy Monthly Installments.

Is it safe to enter my banking information online while shopping on Axton

‘Axton’ does not collect or store your credit card account information. This information is used as an input directly on the Payment screen of the Payment Gateway, authorized by your credit card issuing company.

Do I have an option of Cash on Delivery for my Axton purchase

This option is not available currently.

I just received my credit card bill and I have been billed more than the amount charged by Axton at the time of my purchase. Why

This is probably due to a “foreign usage” surcharge levied by some credit card issuers and typically happens for a couple of reasons as below. However, please contact your Bank for further information

 

Are there any hidden charges when I make a purchase on Axton

There are absolutely no hidden charges when you make a purchase with Axton. Prices include product cost, packing and all applicable shipping fees ,excluding customs charges of respective countries of regulations .

What should I do if my payment fails

In case of successful payment, you will receive an email confirmation from ‘Axton.In’ . In case of a payment failure, please retry ensuring:

  • Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)
  • Your internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can contact our Customer Support Executive with your order number or send an email to support@axton.in for any clarifications.

International Shipping & Delivery

Most items ordered via Standard Delivery will arrive 10-12 business days. Most personalized items will arrive within 12-15 business days. Some items, including customized items and items shipped from locations other than our warehouse, may take longer. These windows may be extended during peak periods.

Depending on when you place your order, your tracking number may be available once order is dispatched.

When will I receive my purchase

We do not hold stocks of any products. We attempt to process every order within 5 days. Exact shipping time depends on the availability of certain products and will be communicated during the purchase process.

Imported & Domestic Catalogue – We back order your purchase with our suppliers across the world. Our standard delivery timeline is 12 days  for any major cities in the world.  This is to allow time for international shipping.

 

What are the courier services that Axton use

The International Courier partners like DHL,FEDEX,ARAMEX,BLUEDART

Will I be intimated with the status of my purchase

Yes. You will be receiving an Order Number against every purchase that you make. Once your purchase is shipped from our warehouse, you will also receive a shipping reference number or the courier tracking ID in your account. All communications pertaining to your purchase status would be done through emails. You can also contact our Customer Support Executive to know more about your purchase.

What should I do if I cannot track the AWB number on the courier service provider’s website

AWB number will be updated on the courier service provider’s website within 24 hours from the time you have been intimated. If you are not able to track the AWB number after 24 hours, please contact our Customer Support Executive to know more about the delivery status

Can I choose the delivery date

We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch to our members. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.

Cancellation & Refunds

In case of dissatisfaction from our services, customers have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Why was my order not processed by Axton

Imported Catalogue – We share our inventory with our suppliers abroad, where there is a very low possibility of product going out of stock. Also, we rely on our merchants to publish accurate weight of all the products listed, based on which we calculate the shipping cost of your purchase. Merchants sometimes publish incorrect weights, which we know only after the product reaches our warehouse. In such scenarios, we would contact you and take an approval for the difference in price or an alternative product. If you do not wish to incur the additional cost or the alternative product, we will cancel your purchase. Please refer to the refund policy for further information on refunds.

In the event of your purchase not meeting the agreed delivery timeline, you have the option to cancel your purchase for a completed refund. Please contact our Customer Support Executive for further information

Can I cancel the order after it is placed

We at Axton strive to provide you with the best possible experience while you shop with us online.
Imported Catalogue – You can cancel your purchase within 24 hours for order placement. This includes items purchased on sale. The refund amount will be credited back on your payment method. Any cancellation after 24 hours of your purchase would levy cancellation charges and also you can cancel your purchase before the item has been shipped from our warehouse. The refund amount will be credited back on your payment method. Cancellation after the item has been shipped from our warehouse can’t be cancelled. Please refer to the refund policy for further information on refunds.

Can I modify my order after placing it

Most orders you place on Axton.In enter the shipping process very quickly so we can get your items to you as soon as possible. Imported & Domestic Catalogue – If you want to modify your purchase, please contact our Customer Support Executive within 24 hours of your purchase only. Orders already in the shipping process cannot be modified.

When will I receive my refund for a purchase which has been cancelled

The refund amount will be credited back on your payment method within 5 working days

Will I get a complete refund when my purchase is cancelled

Imported Catalogue – Any purchase cancelled by Axton due to stock or pricing issues will be eligible for a full refund of the amount through your method of payment. Any cancellation of the purchase by you within 24 hours of order placement will be eligible for a full refund. Any cancellation of the purchase by you after 24 hours, after shipment being dispatched not eligible for cancellation of order.

How long will the entire returns process take

Once we receive your returned item to the shipper, we will inspect and start the process of refund or replacement within 72 hours

Can I return products that I am not fully satisfied with

  • Any item in Áxton.in’ for sell is eligible for Return/Replacement. We will accept the return/replacement/Arranging Spares for certain items   of your purchase only if the item received is damaged or defective found within 7 days . The product must be returned  to the  source country only as per invoice details. The National/International shipping cost for the returning the item shall be born by the customer only. Axton will take responsibility for negotiating with supplier for return/replacement.
  • We would advise you to check the product description very carefully before purchase to ensure hassle free shopping.
  • We would not be responsible for any compatibility issues for electronic items, computer parts, cameras, mobile phone accessory, etc

How does warranty on my purchase with Axton work

All products come with respective original manufacturer’s warranty.  The warranty period is clearly specified in the product listing.  All our products are insured up to your doorstep for damage or for loss in transit for your 100% peace of mind. Any damage should be reported within 1 day of delivery.

Can i get the full refund if the shipment is failed to delivery, delayed or missed

Any shipment will have certain period for delivery, based on shipping method. If shipment is delayed beyond specified period, the full refund will be issued after period of delivery+30 days.

What should I do if the item found defective

All our items go through stringent quality checks and are packed securely and safely to prevent any loss or damage during transit. However, if you still receive a damaged or a defective product, we are extremely sorry. Please contact our Customer Support Executive within 1 day of the delivery and we will resolve the complaint in your favor.

Why has Axton listed a restricted item on sale

Our product listings are directly controlled by our international suppliers. Their Content Management Team is constantly working on ensuring that only saleable items are listed on the website. However, errors may happen during bulk listing of items. Please contact our Customer Support Executive for any such verification before the purchase. Any purchase of restricted item will be cancelled for a full refund and intimated to you.

Are there any items prohibited / restricted for export from USA

Effective January 10, 2011 the scope of consumer commodity items that are classified as hazardous material, dangerous goods, prohibited or restricted articles has been significantly widened and the following products cannot be purchased and exported from the US due to significant restrictions and special handling requirements to transport them by air. To avoid delays in processing your order, please ensure that your purchase does not include such products.

  • Flammable Items- Aerosol Spray, Cigarette Lighters Fluids etc
  • Alcohol and tobacco
  • Chemicals and Fertilizers
  • Plants
  • Furs
  • Poisonous Articles
  • Corrosives
  • Gasses
  • Currency- Cash, bearer form of negotiable instruments, credit cards and sim cards
  • Fire Arms, Explosives and Ammunition
  • Toxic and infectious substances
  • Liquids and semi liquids (Includes lotions, perfumes, creams, waxes, gels, gloss, etc.)
  • Animals or Animal products that are illegal for import or sale in India
  • Precious metals and stones
  • Illegal narcotics and drugs
  • Human remains
  • Counterfeit and pirated goods, meat, milk, cheese and other animal products

Are there any items prohibited / restricted

Yes, the following categories of products are restricted / prohibited . Orders for such products will not be fulfilled by Axton. To avoid delays in processing your order, please ensure that your purchase does not include such products.

  • Air Guns(.177 and .22 calibre), Riflescopes, Gun parts, Night vision devices, Thermal imaging devices, Gas Powered Air soft guns, CO2 cartridges, Crossbows, Arrows, Airgun pellets, Weapons, Swords, Knives (blades above 10 inches)
  • 2-way Radio Sets (Walkie-Talkies)
  • Satellite Phones
  • Precious Jewellery
  • Sex Toys / Adult toys
  • Perishable Food and Pet food
  • Prescription drugs/ Gender prediction kit