Please Read Our Return & Refund Policy Carefully

Thank you for shopping at Axton.In. We are committed to ensuring you receive your products in excellent condition. Please read our Return and Refund Policy carefully

Order Cancellation

Within 2 days of placing your order, you can cancel the order

Return Period

You have 7 days from the date you receive your order to initiate a return.

Eligibility for Returns

  • Return Window: Returns are accepted within 7 days from the purchase date.
  • Condition: Products must be unused, unopened, and in their original packaging to be eligible for return.
  • Defective or Damaged Items: If your item arrives damaged or defective, please contact us within the 7-day window to arrange a replacement or return.

Non-Returnable Items

Currently, all our products are eligible for return if received damaged or broken, provided the unboxing video requirement is met.

Return Shipping

If your return is approved due to the product being received damaged or broken, the customer should arrange the return pickup from their location. Any associated return shipping costs shall be borne by the customer expenses. Upon receiving the product, if a replacement is required in case of damaged or broken product received, we will arrange for the shipment of the replacement product at no additional cost to you.

How to Initiate a Return

To initiate a return, please contact our customer support team within 7 days of receiving your order through one of the following methods:

  • Call: +91-9343787980
  • Email: contact@axton.in

Please provide your order number, details of the damage, and attach the unboxing video in your communication. Our customer support team will guide you through the return process.

Exchanges

We offer exchanges for products that are received damaged or defective. If your return is approved due to damage or defect, you can request an exchange for the same product. The exchange will be subject to product availability.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds

Refund Method

Once your returned item is received and the damage is verified based on your unboxing video, or product not being received in the stipulated time, your refund will be processed to the original payment source used for your purchase.

Refund Processing Time

Please allow 5-7 business days from the date we approve your return for the refund to be processed and reflect in your account. The exact timeframe may vary depending on your bank or payment provider.

Deductions

There are no deduction fees for returns of damaged or broken products that meet our return eligibility criteria (including the unboxing video).

Contact Us

If you have any questions or concerns regarding our Shipping Policy or the shipment of your order, please do not hesitate to contact us

Business Name: M/s Shriyan Cybermatics

Address: Regus Grandeur Offices Pvt Ltd. SLN Terminus, 8 th Floor, Behind, Botanical Gardens, Gachibowli, Hyderabad, Telangana – 500032

GST: 36ABQFS6721F1ZV

Website Name: Axton.In

Phone: +919343787980

Email: contact@axton.in

Business Hours: Monday to Friday between 8:00 AM to 7:00 PM IST (GMT + 05:30)

Response Time: We aim to respond within 1 business day